Product FAQ
Q: Are you a real source manufacturer or a trader / reseller?
A: we are a food packaging machinery manufacturer direct from factory---a real source factory，not a trader. You can buy directly from us without middlemen.
Q: My products are fragile / powdery / contain liquid. Can you customize the machine according to my product size and packaging specifications?
A: Yes. We are a custom packaging machine factory for fragile goods, powder & liquid. We offer full customization based on your product dimensions, packaging size, and material type (e.g., fragile items, powder, sauce/liquid).
Q: How about the efficiency and stability? Will the machine often jam or stop? Will it leak, swell, or seal poorly?
A: Our machine is a non-stop 12hr continuous running packaging machine. It can run 12 hours continuously without jamming or stopping. The sealing is strong – leak-proof, anti-swelling, and firmly sealed. No air leakage or poor sealing. It is a stable jam-proof sealing machine ideal for B2B procurement.
Q: Do you have a machine manual? Can you provide phone/video training or overseas after-sales service?
A: Yes, we provide an English manual. As a packaging machinery manufacturer with overseas after-sales support, we offer online support (phone/video training) as well as offline overseas service (engineer on-site). We are the original packaging machinery factory with global service.
Q: Do you have CE certification or patent certificates?
A: Yes. We are a CE certified & patented packaging machine supplier. We hold CE certificates and more than 46 patents – fully certified and compliant with international standards.
Q:How about your after-sales？
Mingdian Inteligent Provides A One-Stop Solution Encompassing Customized Scheme Design, Equipment Supply, Installation & Commissioning, Operational Training, And Full-Lifecycle After-Sales Service For Customers.
Corporate FAQ
Q: Do you recruit overseas agents? What qualifications are required?
A: Yes, as a genuine food packaging machinery manufacturer direct from factory, we are always looking for overseas partners. We expect:
Sales experience in local food packaging or related machinery industry
Certain customer resources or market channels
Basic after-sales or technical support capability (training provided)
Q: What support can we get after becoming your agent?
A: As a custom packaging machine factory for powder/liquid/fragile goods, we provide full support:
Product support: CE certified & patented packaging machines with customization options according to local needs
Marketing support: English catalogs, demo videos, and listing on our official website
After-sales support: As a packaging machinery manufacturer with overseas after-sales support, we provide English manual + remote training + direct spare parts shipping, and on-site engineer service if needed
Profit support: Direct factory supply price – good profit margins for agents.
Q: Are your products competitive in overseas markets? Do you have certifications and case studies?
A: Yes, we are a CE certified & patented packaging machine supplier with 46+ patents. Our machines are non-stop 12hr continuous running, jam-proof, leak-proof, and firmly sealed . Widely used in food, pharmaceutical, and daily chemical industries. We have exported to over 50 countries and can provide overseas customer case videos and references from existing agents. Unlike traders, we are the original factory – better price and quality.